Job Listings

Are you passionate about seeing people set free?
Do you love the idea of working with a team all over the globe?
Have you ever thought about joining us at one of our many A21 locations?

Please click the countries below to learn more about current job openings.
We are excited to change the world with you.

Confirmation Content

CASE WORKER 
Sofia, Bulgaria


Job Title:  Case Worker

Work Hours: Full Time

Department: Restore

* As the A21 Community Model and A21 Freedom Centers continue to develop, this job description may change as necessary.

 
JOB PURPOSE
  • To assist with the running of A21 Restore Program to survivors of human trafficking to ensure the best possible outcome for each individual. This includes residential survivors and survivor Restore facilitated both in and outside the A21 Freedom Center.
  • To assist in interviewing potential VoTs.
  • To assist in crisis situations as directed by Country Manager and Country Restore Manager.
  • To participate in “on call roster” as directed by Country Manager and Country Restore Manager.
  • To assist with A21 SRS repatriations as directed by Country Manager, and Country Restore Manager.

MAIN RESPONSIBILITIES/ KEY DUTIES

Working with SURVIVORS
  • Conduct Potential VoT Interview or Initial Interview as directed by the Country Restore Manager.
  • To provide emotional and psychological support to individual survivors as required.
  • To provide basic needs such as food and clothing according to need.
  • Cooperate with Law enforcement and Partner NGO’s to ensure best possible care for survivors. Accompany the survivors to appointments (e.g. lawyer, police, medical, etc.) when necessary.
  • To ensure that survivors have a valid ID to travel
  • To accompany survivors, when applicable, to safe accommodation.
  • To arrange details for A21 SRS repatriations/relocations when applicable with Country Manager and/or Country Restore Manager as appropriate.
  • To complete appropriate reporting forms in compliance with A21 Policies and Procedures.
  • Perform any other duties that may arise in the course of the shift, as appropriate to the individual’s knowledge, skills, and capabilities.
  • Conduct A21 Restoration Programs according to the individual needs of the survivor.
  • To write Survivor Financial Agreements and submit to Country Manager, Country Restore Manager and Director of Restore when applicable.
  • Assist survivors as they commence the process of building a new life, with appropriate outside interests and begin to form a circle of friends as they move toward independent living.
  • Assist survivors in the process of educational and vocational opportunities.
  • Assist survivors in finding employment and housing.
  • Assist survivors with budgeting/life skills.
  • To ensure that the survivors have all required documentation in order for them to apply for jobs or education.
  • To ensure that survivors understand the relevant government system and departments that they are likely to encounter.
 
Working with CRISIS SITUATIONS
  • Respond to crisis situations as directed by Country Manager and Country Restore Manager. This may include, but is not limited to, interviewing a potential new VoT to assess whether A21 can help, transporting a new resident to/from an A21 Program, traveling to other cities or towns to assist a survivor, responding to medical emergency for a survivor. 
 
Working with EXTERNAL AGENCIES
  • To liaise with other agencies as necessary to support the progress of the survivors.
 
OTHER Duties 
  • Attend regular staff meetings as directed by Country Manager
  • Required to have Supervision once per month (allocated by A21).  
  • To have a good knowledge and understanding of the Child Protection Policy and how it impacts the role of the caseworker in terms of responsibility. 
  • To have read, signed and understood the A21 Child Protection Policy, Code of Conduct and Nondisclosure Agreement and how it relates to the role of Caseworker, and ensure compliance with those standards at all times.
  • To have completed the A21 Psychological First Aid Training. 

 

COUNTRY SPECIFIC INSTRUCTIONS
  • Ensure all progress notes and paperwork for cases worked on are up to date and of high quality.

 

PERSONAL SPECIFICATIONS:
(Qualifications, Experience, Knowledge & Skills)
 
ESSENTIAL
  • Education - Bachelor degree in Social Work, Psychology, Clinical Counseling or relevant discipline
  • Minimum two years experience in Social Work, Psychology, Clinical Counseling or relevant discipline
  • Excellent interpersonal skills
  • Fluent in spoken and written English and native language
  • Ability to communicate clearly, verbally and in writing
  • Good understanding of trauma
  • Good crisis management skills
  • Good case management skills
  • Strong leadership skills to maintain and support staff
  • Ability to demonstrate a high degree of integrity, maintains confidential information
  • Experience working with Government and Non-Government Organisations
  • Excellent Microsoft computer skills including excel
  • Provide a working with Children Check or Police Check with no infringements
  • Willingness to be flexible with work hours including weekends at times of need
  • Uphold, safeguard and promote the organization’s values and philosophy relating particularly to ethics, integrity, corporate social responsibility.
 
DESIRABLE
  • Training and facilitation skills
  • Experience working with community groups or social work case management
  • To hold a driver’s license with no pending infringements
  • Current First Aid Certificate
 
COUNTRY MANAGER 
Sofia, Bulgaria


Job Title:  Country Manager

Work Hours: Full Time

Department: Management

 
JOB PURPOSE
  • Responsible for managing, organizing and coordinating the A21 Field Office Operations, Fundraising, Partner Support and Administrative Procedures in order to ensure organizational effectiveness and efficiency.
  • Responsible for promoting A21 at events and liaising with other organizations as appropriate to the role.
  • To assist A21 in developing and achieving its mission, by applying A21’s Victim Centred Approach and the 3R methodology (We REACH the vulnerable, We RESCUE the Victim and We RESTORE the Survivor) and through continual improvement and best practice principles.

MAIN RESPONSIBILITIES/ KEY DUTIES

STRATEGIC AND PLANNING
  • Develop strong partner relationships and build a network of all Anti-Trafficking Organisations, Government Agencies, Task Forces, NGOs, Police and other government departments in COUNTRY as appropriate.
  • Identify future needs and opportunities for A21 operations in the country
 
MANAGEMENT
  • Manage the development and growth of the Hotline.
  • Develop and implement office policies in line with that of the global A21 organization.
  • Establish office standards and procedures in line with that of the global A21 organization.
  • Organize office operations and procedures.
  • Maintenance of day-to-day office needs.
  • Coordinate distribution and receipt of resource in regards to events.
  • Induct, mentor and train new staff/volunteers as appropriate.
  • Coordinate and manage all office staff/volunteer activities to ensure maximum efficiency.
  • Design and implement filing systems.
  • Ensure filing systems are maintained and current.
  • Establish procedures for record keeping.
  • Monitor record keeping.
  • Ensure security and confidentiality of records and data.
  • Provide weekly management reports to COO and Executive Director of A21
  • Maintain a safe and secure working environment for all staff/volunteers and visitors to A21.
  • Maintain a fair and equitable environment for all staff/volunteers and visitors to A21.
 
PLANNING AND BUDGETING
  • Prepare and Manage the Field Office budget
  • Responsible for any Field Office banking requirements as directed by the global accountant.
 
FUNDRAISING, AWARENESS AND PARTNERSHIP 
  • Represent A21 at anti-trafficking events from civil society to government events.
  • Responsible for the growth and development of Partner Support in country.
  • Develop and maintain a strong flow of communication to all Partner Supporters of the organization either orally or in writing.
  • Handle Partner Support enquiries and complaints.
  • Build strong relationships with churches/ministries throughout the country, developing ways to engage the church community in the fight against trafficking.
  • Represent A21 playing an active and visible role with churches, ministries, partners, supporters and volunteers.
  • Identify opportunities, promote and manage ‘A-Teams’ throughout the country and support them as appropriate.
  • Oversee the organization and management of the annual A21 Walk for Freedom event in the country.
  • Oversee the support A-Teams in the delivery of Walk for Freedom events in the country annually.

 

GENERAL
  • Oversee the translation and production of A21 materials and resources in native language.
  • Any other duties, which may be applicable within the scope and role of the position.

 

PERSONAL SPECIFICATIONS:
(Qualifications, Experience, Knowledge & Skills)
 
ESSENTIAL
  • Good people skills
  • Public speaking skills
  • Organized
  • Ability to build and create systems
  • Understanding of school systems
  • Self-starter
  • Demonstrated ability to use technology, including word documents, email, electronic database management, and page layout.
  • Experience in managing fundraising events.
  • Experience in working with a variety of external groups including; Church/Ministry, NGO’S and other organisations.
  • Ability to work with a diverse group of people, to manage and work with teams to meet targets.
  • Interpersonal and professional communication skills.
  • High level of interpersonal, organisational and professional skills for dealing with external organisations.
  • Experience in managing budgets.
  • Good organisational skills and ability to work in a fast-paced environment.
  • Confidence to inspire and mentor staff/volunteers.
  • High degree of team leadership.
  • Ability to demonstrate sound judgment.
  • Ability to demonstrate a high degree of integrity, maintains confidential information.
  • Ability to work across organizational and geographical boundaries.
  • Commitment to Occupational Health & Safety Management
  • Commitment to equality and diversity standards.
  • Ability to think strategically and systematically.
  • Ability to present yourself well in look and manner.
  • Demonstrated ability to uphold, safeguard, and promote organization’s values and philosophy, particularly relating to ethics, integrity and corporate social responsibility.
  • Commitment to equality and diversity issues.
 
DESIRABLE
  • Administrative skills
  • To hold a current full driving license with no pending issues.
  • Appropriate degree level qualification.
  • Good training and facilitation skills

Confirmation Content

REGIONAL MANAGER - ASIA PACIFIC 
BANGKOK, THAILAND


Job Title:  Regional Manager - Asia Pacific

Work Hours: Full Time

Department: Management

 

RESPONSIBLE TO:

Chief Operations Officer

RESPONSIBLE FOR - PEOPLE:

Country Managers in Asia Pacific: Thailand, Cambodia, Australia and new countries

RESPONSIBLE FOR - BUDGET:

Regional Manager Budget

 
JOB PURPOSE
  • To provide Leadership and Management of Country Managers in Asia Pacific
  • To develop strategy to grow A21’s influence and impact across the region.
  • To represent A21 professionally at key events across the region involving: Law Enforcement (LEA), Government Departments, Public & Private sector organisations.
  • To promote the Vision, Mission and Core Organisational Culture & Values of A21 both internally and externally
  • To assist A21 in developing and achieving its 3R Mission through continual improvement and best practice principles.

MAIN RESPONSIBILITIES/ KEY DUTIES

MANAGERIAL
  • Direct oversight of A21 Country Managers in the region.
  • Provide leadership and support to develop Country Managers and key A21 leaders in the region.
  • Motivate, mentor and coach Country Managers as appropriate in order to achieve organisational KPIs.
  • Resolve conflicts and make key leadership decisions as appropriate.
  • Chair weekly Regional Ops meeting(s) with Country Managers to monitor progress/development, address issues and share experiences.
  • Conduct quarterly on-site visits in each ops country to review projects, KPIs, progress, team health and governance compliance.
  • Ensure all Policies and Procedures practices and procedures are in place and regularly maintained in each location.
  • Conduct Manager Performance Reviews (1-2-1’s) in collaboration with the A21 Chief Talent Officer (CTO) promoting the development of all staff.
  • Help guide onboarding and exit plan of staff in collaboration with STO and Country Manager.
  • Empower each country to operate at an excellent standard across all operations in collaboration with Program Directors.
  • Exemplify and infuse A21 Core Values and Organisational Culture across each location and team.
  • Represent the Asia Pacific region in regular Global Operations Meetings with fellow Regional Managers and Program Directors providing collaboration and assistance as appropriate.
  • Attend and contribute to gatherings and training of Country Managers and R-Coordinators in the region.
  • Ensure both quality and consistency across the Asia Pacific region.
  • Communicate regularly with Staff, Managers and Leadership.
 
REPORTING
  • Collect Weekly Reports from each Country Manager and produce an executive report for COO reflecting key impact issues.
  • Collect Monthly Reports from each Country Manager and produce an executive report for COO reflecting key impact issues.
  • Produce quarterly report from conducted site visits with review om KPIs, Budget, Program delivery, team health, Emerging Risks as well as adhoc requests from management.
  • Other Ad-hoc reports as requested from management
 
Development of A21 Asia Pacific Operations
  • Form a development strategy for Asia Pacific Operations
  • Oversee and lead the development of A21’s mission and network in the region.
  • Expand A21’s network of partners, both Governmental and non-governmental organisations, to foster new opportunities, expand A21 Operational Programs, A-teams and the future of A21 Affiliates.
  • Develop relationships with key stakeholders, A-Team leaders and organisations to increase A21’s influence in the region and see A21 Programs disseminated.
  • Represent A21 in Asia Pacific region context at conferences, speaking engagements, events and in the media.
  • Work with A21’s Donor Development Department to help devise strategies for fundraising trips and donor experiences.
  • Participate and help facilitate high-profil donor visits, across the region, helping to present the work of A21 in the region and present new opportunities and vision.
 
Planning AND Monitoring
  • Identify future needs and opportunities for A21 operations in the region
  • Strategize with Country Managers on A21’s unique response in each country to address human trafficking and facilitate A21 Programs
  • Manage the annual planning process in the region, including setting of KPI’s, Program Proposals and budget writing process.
  • Review and monitor KPIs and projects ongoing.

 

PERSONAL SPECIFICATIONS:
(Qualifications, Experience, Knowledge & Skills)
 
ESSENTIAL
  • At least five (5) years experience in managing individuals towards leadership
  • Demonstrated ability to use technology, including word documents, email, electronic database management and page layout.
  • At least five (5) years experience in working with a variety of external groups including; Church/Ministry, NGO’S and Government agencies.
  • Native or extensive on the ground experience within the Asia Pacific region.
  • Ability to work with a diverse group of people, to manage and work with teams to meet targets.
  • Interpersonal and professional communication skills.
  • Strong cross-culture communication skills.
  • High level of interpersonal, organisational and professional skills for dealing with external organisations.
  • Experience in managing budgets.
  • Good organisational skills and ability to work in a fast paced environment.
  • Confidence to inspire and mentor leaders.
  • High degree of team leadership.
  • Ability to demonstrate sound judgment.
  • Ability to demonstrate a high degree of integrity, maintains confidential information.
  • Ability to work across organizational and geographical boundaries.
  • Commitment to Occupational Health & Safety Management
  • Commitment to equality and diversity issues.
  • Ability to think strategically and systematically.
  • Ability to present yourself well in look and manner.
  • Ability to travel and flexibility in time management
  • Demonstrated ability to uphold, safeguard, and promote organization’s values and philosophy, particularly relating to ethics, integrity and corporate social responsibility.
 
SOCIAL WORKER* 
PATTAYA, THAILAND


Job Title:  Social Worker

Work Hours: Full Time

Department: Restore

* As the A21 Community Model develops, this job description may change as necessary.

 
JOB PURPOSE
  • To assist with the running of A21 Restore Program to survivors of human trafficking to ensure the best possible outcome for each individual. This includes residential survivors and survivor Restore facilitated both in and outside the A21 Freedom Center.
  • To assist in interviewing potential VoTs.
  • To assist in crisis situations as directed by management.
  • To assist with A21 Survivor Relocation Services (A21 SRS) as directed by management.
  • Liaise with Government institutions and Non-Government organizations to create a network of partners that will provide aftercare services for A21 cases.

MAIN RESPONSIBILITIES/ KEY DUTIES

WORKING WITH SURVIVORS
  • Conduct Potential VoT Interview or Initial Interview as directed by management.
  • To provide emotional and psychological support to individual survivors as required.
  • To provide basic needs such as food and clothing according to need.
  • Cooperate with Law enforcement and Partner NGO’s to ensure best possible care for survivors. Accompany the survivors to appointments (e.g. lawyer, police, medical, etc.) when necessary.
  • To ensure that survivors have a valid ID to travel.
  • To accompany survivors, when applicable, to safe accommodation.
  • To arrange details for A21 SRS repatriations/relocations when applicable.
  • To complete appropriate reporting forms in compliance with A21 Policies and Procedures.
  • Perform any other duties that may arise in the course of the shift, as appropriate to the individual’s knowledge, skills, and capabilities.
  • Conduct A21 Life Programs according to the individual needs of the survivor.
  • Prepare Survivor Care Plans.
  • Conduct the Assessment of Survivor Outcomes (ASO) tool on survivors at case intake, closure and follow-up.
  • Write Survivor Financial Agreements and submit to management as directed.
  • Assist survivors as they commence the process of building a new life, with appropriate outside interests and begin to form a circle of friends as they move toward independent living.
  • Assist survivors in the process of educational and vocational opportunities.
  • Assist survivors in finding employment and housing.
  • Assist survivors with budgeting/life skills.
  • To ensure that the survivors have all required documentation in order for them to apply for jobs or education.
  • To ensure that survivors understand the relevant government system and departments that they are likely to encounter.
  • Input all case data into a case management system accordingly.
  • Complete Weekly Report and all A21 case documents for each case within caseload.
 
WORKING WITH CRISIS SITUATIONS
  • Respond to crisis situations as directed by management. This may include, but is not limited to, interviewing a potential new VoT to assess whether A21 can help, transporting a new resident to/from an A21 Program, traveling to other cities or towns to assist a survivor, responding to medical emergency for a survivor.
 
WORKING WITH EXTERNAL AGENCIES 
  • Contact and establish a network of partnerships locally and abroad together with the A21 Senior Caseworker and utilize A21 contacts to provide aftercare options for survivors.
  • Network and partner with police, immigration and NGOs in the country and abroad to find the best possible solution for each survivor.
  • Represent A21 in the Multidisciplinary Team Meetings and all key Government and Non-Government meetings, presenting the work of A21 with excellence.
  • Present and discuss A21 cases during Multidisciplinary meetings in order to advocate for each survivor.
 
OTHER DUTIES 
  • Attend regular staff meetings.
  • Required to have Supervision once per month (allocated by A21).
  • To have a good knowledge and understanding of the A21 Safeguarding Policy and how it impacts the role of the Caseworker in terms of responsibility.
  • To have read, signed and understood the A21 Safeguarding Policy, Code of Conduct and Nondisclosure Agreement and how it relates to the role of Caseworker, and ensure compliance with those standards at all times.
  • To have completed the A21 Psychological First Aid Training.

 

 

COUNTRY SPECIFIC INSTRUCTIONS
  • Ensure all progress notes and paperwork for cases worked on are up to date and of high quality.

 

PERSONAL SPECIFICATIONS:
(Qualifications, Experience, Knowledge & Skills)
 
ESSENTIAL
  • Education - Bachelor degree in Social Work, Psychology, Clinical Counselling or relevant discipline
  • Minimum two years experience in Social Work, Psychology, Clinical Counselling or relevant discipline
  • Excellent interpersonal skills
  • Fluent in spoken and written English and Thai
  • Ability to communicate clearly, verbally and in writing
  • Good understanding of trauma
  • Good crisis management skills
  • Good case management skills
  • Strong leadership skills to maintain and support staff
  • Ability to demonstrate a high degree of integrity, maintains confidential information
  • Experience working with Government and Non-Government Organisations
  • Excellent Microsoft computer skills including excel
  • Provide a working with Children Check or Police Check with no infringements
  • Willingness to be flexible with work hours including weekends at times of need
  • Commitment to equality and diversity issues
  • Demonstrated ability to uphold, safeguard, and promote organization’s values and philosophy, particularly relating to ethics, integrity and corporate social responsibility
 
DESIRABLE
  • Training and facilitation skills
  • Experience working with community groups or social work case management
  • To hold a driver’s license with no pending infringements
  • Current First Aid Certificate
 
REACH COORDINATOR 
BANGKOK, THAILAND


Job Title:  Reach Coordinator

Work Hours: Full Time

Department: Reach

 
JOB PURPOSE
  • To deliver REACH programs and workshops to targeted groups – including but not limited to schools, universities, professionals
  • To identify and build a network of contacts and partners for A21 – including but not limited to capacity building, resource distribution, and training
  • To support in all aspects of REACH – including but not limited to media, volunteers, social media, translations, and resource development

MAIN RESPONSIBILITIES/ KEY DUTIES

Program Contextualisation and Management
  • Contextualising content for global REACH materials, campaigns, and programs, to work within the local context
  • Overseeing graphic design for REACH materials, campaigns, and programs
  • Assisting in monitoring and conducting research
  • Ensuring country-specific statistics are up to date and that credible sources and information are utilized across all communication platforms, website, and printed materials
  • Develop and regularly revise presentation and training session content
  • Submit annual proposals for new REACH resources and materials and assist in the development process
 
Program Facilitation
  • Conduct training sessions individually or in cooperation with other team members.
  • Actively coordinate and execute school and university REACH presentations across the country, on a weekly basis (facilitating REACH programs i.e. the Primary Prevention Program).
  • Plan annual REACH strategy and identify target organizations and audiences
  • Evaluate conducted training and program effectiveness
  • Build strategic partnerships and relationships to increase the number of trained facilitators, number of people reached with prevention, and distribution of prevention materials
  • Assist RESCUE team with planning and conducting professional training where necessary
 
NETWORKING 
  • Plan annual networking strategy to promote A21 and build partnerships
  • Be the operational point of contact for all types of organisations partnering with A21s REACH Programs
  • Proactively come up with new ideas for how to contact new organisations and how to collaborate with them to further support A21’s objectives and goals around REACH
  • Proactively go to meetings with partners and maintain relationships
  • Maintain partnerships with schools and universities on joint ‘student engagement’ programs, providing guidance and advice (i.e. capstone projects, senior student research projects, year grade fundraising events, assessment panels)
 
VOLUNTEERS 
  • Plan an annual volunteer strategy that includes recruitment, vetting applications, onboarding new volunteers, and ongoing management
  • Review volunteer applications and conduct volunteer interviews, with the country manager
  • Lead and grow a committed team of volunteers around the Bangkok office
  • Develop and maintain an active network of volunteers across the country

 

Mobilization and Communications
  • Develop a network of hosts and supporters for global campaigns including Walk For Freedom and Global Freedom Summit
  • Follow-up with contacts who utilize A21’s resources
  • Oversee social media accounts - regular posting, monitoring and responding to comments, engaging with followers, building followership
  • Oversee correspondence for REACH-related inquiries for your country, through our info.th email.
  • Carry out instructions with communication in regards to follow-up, reporting, and the process/procedure for organizing events and presentations
  • Coordinate (or conduct) local Graphic design and edits.

 

REPORTING AND MEETINGS
  • Complete all reports as directed by the Country Manager and Global Directors
  • Attend local staff meetings and global REACH meetings regularly
  • Facilitate local volunteer meetings and volunteer nights (quarterly)

 

OTHER DUTIES
  • Assist and take part in all A21 prevention campaigns and events organized by the office
  • Contribute around the office and as needed on other non-specified projects
  • Carry out additional duties as directed by the Country Manager
  • Participate in guest relations and hosting activities
  • Maintain a record and organisation of all of A21s resources in the office
  • General REACH administration

 

PERSONAL SPECIFICATIONS:
(Qualifications, Experience, Knowledge & Skills)
 
ESSENTIAL
  • Good standard of general education
  • Good interpersonal skills
  • Fluent in spoken and written English
  • Ability to communicate clearly verbally and in writing
  • Understanding of the culture
  • Empathy with circumstances of trafficking survivors
  • Ability to demonstrate a high degree of integrity and maintain confidential information
  • Commitment to equality and diversity issues
  • Uphold, safeguard and promote the organization’s values and philosophy relating particularly to ethics, integrity, corporate social responsibility.
 
DESIRABLE
  • Basic MS products
  • Educated to degree level
  • Training in and experience of PR / Marketing / Business Development
  • Translation skills (English - Thai)
  • Working knowledge of InDesign, PhotoShop, Adobe Illustrator and/or Adobe Premiere Pro

Confirmation Content

IT SYSTEMS ADMINISTRATION 
FORT WORTH, TEXAS


Job Title:  IT Systems Administration

Work Hours: Full Time

Department: IT

 
JOB PURPOSE
  • Assist IT Manager with day-to-day technology operations within the Global Organization
  • Responsible for maintaining the integrity of all technology hardware and associated software within the organization
  • Monitor and manage on-site network, NAS, and backup systems
  • Primary manager of SaaS services

MAIN RESPONSIBILITIES/ KEY DUTIES
  • Oversee management of SaaS applications to include but not limited to, Salesforce, G-Suite, Clarety (Netstrategies), Office 365, and Dropbox
  • Managing all SaaS application patches and upgrades
  • Monitoring SaaS systems for security risks, mitigate risks, and working with IT Manager to resolve any security issues
  • Working directly with global staff on how to access and utilize SaaS applications, including quarterly or bi-annual trainings
  • Providing technical support across the company (this may be in person or over the phone) in relation to SaaS applications in use
  • Training more junior staff members if/when applicable.
  • Monitor and maintain computer systems and networks
  • Talk staff and/or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing, and solving hardware or software faults both on-site or remotely
  • Assist IT Manager with procedural documentation and relevant reports
  • Support the roll-out of new applications
  • Set up new users accounts, profiles, and manage password resets
  • Prioritize and manage many open cases at one time
  • Test and evaluate new services
  • Install and configure software and computer systems.
  • Maintain procedures and reports that provide technical support to the entire organization.
  • Support the implementation of new solutions or applications.
  • Participate in business-wide meetings to provide insight into technical requirements.
  • Tier 2 support to assist personnel with installation, configuration and ongoing usability of system hardware and software
  • Verify functionality of hardware and software components
  • Assist IT Manager with security and usage audits and reporting to upper level management

 

PERSONAL SPECIFICATIONS:
(Qualifications, Experience, Knowledge & Skills)
 
ESSENTIAL
  • Good interpersonal skills
  • Ability to communicate clearly, verbally and in writing
  • Strong organizational skills and detail oriented
  • Ability to demonstrate a high degree of integrity including maintaining confidential information
  • Working knowledge and expertise with a variety of software applications and hardware
  • Willingness to solve complicated problems and see projects through to completion
  • Analytical skills to study problems and records and identify solutions.
  • Team-oriented attitude to help other colleagues and departments with technical problems
  • Strong interpersonal communication and relationship-building skills
  • Ability to manage time and effectively prioritize numerous projects at one time
  • Commitment to diversity and equality
  • Uphold, safeguard and promote the organization’s values and philosophy relating particularly to ethics, integrity, corporate social responsibility.
 
DESIRABLE
  • Associate’s or bachelor’s degree in computer science or a related field
  • Some coding experience working with API’s, Python, PHP, and/or MySQL
  • 1+ years of experience managing cloud services
  • 1+ years working directly with users to resolve issues and offer training
  • Any IT Certifications are preferred.

*Any applicants that submit false statements may be disqualified, or terminated if false statements are discovered after hiring.

  

  

LEAD GRAPHIC DESIGNER 
FORT WORTH, TEXAS


Job Title:  Lead Graphic Designer

Work Hours: Full Time

Department: Marketing and Communications

 
JOB PURPOSE
  • The purpose of the Lead Graphic Designer is to ensure effective and consistent communication of the A21 visual brand across web, socials, email, print and resource development. To provide effective and communicative design for A21. 

MAIN RESPONSIBILITIES/ KEY DUTIES
 
DESIGN
  • Work with the Communications Manager for all design needs for A21. 
  • Oversee visual communication pertaining to graphic design.
  • Work with the Marketing Manager to manage design requests that come in throughout the organization.
  • Develop, produce, and execute design style guides for key campaigns, events, initiatives.
  • Ensure that visual storytelling aligns with our brand consistently across A21 digital mediums. 
  • Maintain and develop systems for organizing design files on the drive to ensure team’s ability to access files. 
  • Provide direction, training, and ongoing support to staff and volunteers.
  • Think creatively and develop new design concepts, graphics and layouts. 
  • Maintain a creative mindset, and bring fresh new ideas and concepts with design.
  • Meet deadlines and work with Marketing Manager to stay within budget.
  • Collaborating with the Marketing Manager to help oversee large outsourced design
  • projects.
  • Work with global team on training, and implementing our branding guide.
  • Suggest and implement new ideas to develop a more effective design and visual story-telling. 
  • Analyze trends and the communication work of other experienced NGO’s to constantly envision new ways to operate/improve in our visual communication. 
  • Designs and outworks key projects and visuals for events and engagement opportunities.

 

PRINT
  • Print coordinating/planning (developing dimensions, print material idea, press checks before printing large quantities of work). This includes getting print costs approved with the Marketing Manager.
  • Work with the Communications Manager to ensure that printing costs stay within budget.
 
MISCELLANEOUS
  • Continuing to move forward A21’s visual brand through research, development, and execution of assets. 
  • Aiding and supporting in the design needs of our global team. 
  • Aid in retouching/editing imagery for key campaigns or initiatives. 
  • Supporting our global team with resource development and presentation/visual aids. 
  • Assists in directing photo-shoots. 
  • Works with the resource department in product development and design.
  • Submit monthly reports to the Marketing Manager on overall email effectiveness, impact, and growth.   
  • Work closely with the Marketing Manager to timeline and aid in coordinating campaigns and key projects for the Communication/Marketing department. 

 

PERSONAL SPECIFICATIONS:
(Qualifications, Experience, Knowledge & Skills)
 
ESSENTIAL
  • Have instinctive ability to exercise good judgement in manipulating the formal elements of visual communication such as contrast, scale, color, pacing and typography.
  • Understanding of effective design elements.
  • Ability to implement and manage under pressure and meet deadlines.
  • Ability to manage multiple projects and remain flexible through multiple revisions while keeping a keen attention to detail. 
  • Outstanding communication & presentation skills both written and verbal.
  • Excellent relationship management skills.
  • Experience in managing budgets, project expenditure and delivering organizational outcomes
  • Expert knowledge of design programs (Photoshop, InDesign, Illustrator, and Lightroom)
  • Good organizational skills and ability to work in a fast paced environment.
  • Confidence in inspiring and mentoring volunteers and the broader design team.
  • Strong project management skills.
  • Self- motivated and enthusiastic.
  • Ability to work across organizational and geographical boundaries.
  • High degree of integrity; maintains confidential information; able to act with tact and discretion.
  • Artistic ability and creativity.
  • Very strong, above average interpersonal skills and professional communication skills. 
  • Demonstrated ability to use sound judgement. Ability to think strategically, analytically, and systematically. 
  • Passion for learning and professional growth as reflected in staying up-to-date with latest technology and design trends. 
  • Demonstrated ability to creatively express an organization’s vision design. 
  • Ability to present oneself well in look and manner. 
  • Proven experience working with teams to coordinate the development of graphic and video content as needed. 
  • Fluency in English. 
  • Ability to grasp future trends in digital technologies and act proactively. 
  • Uphold, safeguard and promote the organization’s values and philosophy relating particularly to ethics, integrity, corporate social responsibility.
 
DESIRABLE
  • 3+ years experience in s graphic design or art director role. 
  • Degree level qualification in a related field. 
  • Demonstrated about average problem solving skills. 
  • Experience with Apple computer platforms is preferred. 
  • Commitment to equality and diversity issues.

  

  

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REACH COORDINATOR 
LONDON, UK


Job Title:  Reach Coordinator

Work Hours: Full Time

Department: Reach

 
JOB PURPOSE
  • To design and deliver training programs and workshops to targeted groups – schools, universities, professionals.
  • To identify and build a network of contacts and turn them into partners of A21
  • To support in all aspects of Prevention, Awareness, and Education (PAE), including media, social media, video, and Resource Line promotion
  • To assist in relationships, contacts, and projects with the running of A21 services to trafficked women to ensure the best possible outcome for each individual.

MAIN RESPONSIBILITIES/ KEY DUTIES
 
TRAINING FOR PREVENTION
  • Design annual education strategy in the area of prevention – which organisations to train on what and when 
  • Lead the development of training material and conduct trainings individually or in cooperation with other team members
  • Follow up on efficiency of conducted training and workshops and build on the relationships
 
NETWORKING
  • Design an annual networking strategy to promote A21 and build partnerships 
  • Be the operational point of contact for all types of organisations partnering with A21 – government, NGO’s, businesses, universities, schools, etc.
  • Proactively come up with new ideas of organisations and how to contact and partner 
  • Proactively go to meetings with partners and maintain relationships 
 
VOLUNTEERS AND A-TEAMS
  • Design and lead an annual volunteer strategy
  • Develop and maintain an active network of volunteers across the country
  • Develop a network of A-Teams in organisations and businesses
  • Utilise the volunteer and A-Teams in regular meetings, campaigns, events
 
OTHER DUTIES
  • Assist and take part in all A21 prevention and other campaigns that the local office is organising 
  • Generally contributing around the office and as needed on other non-specified projects
  • Any other duties as directed by the Country Manager
  • The hospitality of visiting guests and/or hosted trainings 

 

PERSONAL SPECIFICATIONS:
(Qualifications, Experience, Knowledge & Skills)
 
ESSENTIAL
  • Good standard of general education 
  • Good interpersonal skills
  • Fluent in spoken and written English
  • Ability to communicate clearly verbally and in writing
  • Understanding of the culture
  • Empathy with circumstances of trafficking survivors
  • Ability to demonstrate a high degree of integrity and maintain confidential information
  • Uphold, safeguard and promote the organization’s values and philosophy relating particularly to ethics, integrity, corporate social responsibility.
 
DESIRABLE
  • Basic MS products
  • Educated to degree level
  • Training in and experience of PR / Marketing / Business Development

*Any applicants that submit false statements may be disqualified, or terminated if false statements are discovered after hiring.

  

  

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SOCIAL WORKER*
SIEM REAP, CAMBODIA


Job Title:  Social Worker

Work Hours: Full-Time

Department: Restore

* As the A21 Community Model and Child Advocacy Center develop, this job description may change as necessary.

 
JOB PURPOSE
  • To assist with the running of the A21 Restore Program to survivors of human trafficking to ensure the best possible outcome for each individual. This includes survivor support facilitated both in and outside the Child Advocacy Center (CAC).
  • To assist in interviewing Potential Victims of Trafficking (VoTs).
  • To assist in crisis situations as directed by the Country Manager and Country Restore Manager.
  • To participate in “on-call roster” as directed by Country Manager and Country Restore Manager.
  • To assist with A21 Survivor Relocation Service (A21 SRS) repatriations as directed by Country Manager, and Country Restore Manager.

KEY RESPONSIBILITIES & ACCOUNTABILITIES
 
WORKING WITH SURVIVORS
  • Conduct Potential Victim of Human Trafficking (VoT) Screening Interviews or Initial Interviews as directed by the Country Restore Manager.
  • To provide emotional and psychological support to individual survivors as required.
  • To provide basic needs assistance such as food and clothing according to need.
  • Cooperate with Law Enforcement and Partner NGOs to ensure the best possible care for survivors. Accompany the survivors to appointments (e.g. lawyer, police, medical, etc.) when necessary.
  • To ensure that survivors have a valid ID to travel.
  • To accompany survivors, when applicable, to safe accommodation.
  • To arrange details for A21 SRS repatriations/relocations when applicable with Country Manager and/or Country Restore Manager as appropriate.
  • To complete appropriate reporting forms in compliance with A21 Policies and Procedures.
  • Perform any other duties that may arise in the course of the shift, as appropriate to the individual’s knowledge, skills, and capabilities.
  • Conduct A21 Restoration Programs according to the individual needs of the survivor.
  • To write Survivor Care Plans for survivors within caseload and submit to the Country Restore Manager.
  • To write Survivor Financial Agreements and submit to Country Manager, Country Restore Manager, and Director of Restore when applicable.
  • Assist survivors as they commence the process of building a new life, with appropriate outside interests and begin to form a circle of friends as they move toward independent living.
  • Assist survivors in the process of educational and vocational opportunities and ensure they have all required documentation to apply for education or employment opportunities.
  • Assist survivors in placing them in safe accommodation.
  • Assist survivors with budgeting/life skills.
  • To ensure that survivors understand the relevant government system and departments that they are likely to encounter.
 
WORKING WITH CRISIS SITUATIONS
  • Respond to crisis situations as directed by the Country Manager and Country Restore Manager. This may include, but is not limited to, interviewing a potential new VoT to assess whether A21 can assist, transporting a new survivor to/from an A21 Program, traveling to other cities or towns to assist a survivor, responding to a medical emergency for a survivor.
  • Assume responsibility for responding to after-hours calls when scheduled for the shift by Country Restore Manager
 
Child Advocacy Center (CAC)
  • Conduct Recorded Forensic Interviews with potential victims after receiving forensic interview training.
  • Engage with intergovernmental organizations to work collaboratively on “operations” or events where human trafficking victims may be encountered.
  • Facilitate support for survivors and support law enforcement during the interview and prosecution procedures.
 
Working with External Agencies
  • To liaise with other agencies as necessary to support the progress of the survivors.
  • Present and discuss A21 cases during multidisciplinary team meetings in order to advocate for each survivor.
  • Present on behalf of A21 Cambodia, during conferences, seminars, and training sessions when required by the Country Manager.

 

OTHER DUTIES
  • Attend regular staff meetings as directed by Country Manager
  • Required to have external supervision once per month (allocated by A21).
  • To have a good knowledge and understanding of the A21 Child Safeguarding (Child Protection & Vulnerable Adults) Policy and how it impacts the role of the caseworker in terms of responsibility.
  • To have read, signed, and understood the A21 Child Safeguarding (Child Protection & Vulnerable Adults) Policy, Code of Conduct, and Nondisclosure Agreement and how it relates to the role of Caseworker, and ensure compliance with those standards at all times.
  • To have completed the A21 Psychological First Aid Training.
  • Ensure all progress notes and paperwork for cases are up to date and of high quality.

 

PERSONAL SPECIFICATIONS:
(Qualifications, Experience, Knowledge & Skills)
 
ESSENTIAL
  • Education - Bachelor degree in Social Work, Psychology, Clinical Counselling or relevant discipline
  • Minimum two years experience in Social Work, Psychology, Clinical Counselling, or relevant discipline
  • Excellent interpersonal skills
  • Fluent in spoken and written English and Khmer language
  • Ability to communicate clearly, verbally, and in writing
  • Good understanding of trauma
  • Good crisis management skills
  • Good case management skills
  • Strong leadership skills to maintain and support staff
  • Ability to demonstrate a high degree of integrity, maintains confidential information
  • Ability to travel and work in the various communities
  • Experience working with Government and Non-Government Organisations
  • Excellent Microsoft computer skills including excel
  • Provide a working with Children Check or Police Check with no infringements
  • Willingness to be flexible with work hours including weekends at times of need
  • Commitment to equality and diversity issues.
  • Demonstrated ability to uphold, safeguard, and promote the organization’s values and philosophy, particularly relating to ethics, integrity, and corporate social responsibility.
 
DESIRABLE
  • Training and facilitation skills
  • Experience working with community groups or social work case management
  • To hold a driver’s license with no pending infringements
  • Current First Aid Certificate

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