FAQ's

If you don't find the answer to your question, please contact us.

 

 
01 Call for Help

 

Q: Who can I call if I am being trafficked or suspect someone is?
A: For a directory of numbers to call, please visit our website here.

 

 

02 Global Programs


Q: Where is A21 working in the world to fight human trafficking?
A: We currently work in 18 locations across 13 countries. To see a map of where we work and to learn about the specific programs in each country, click here.

 

Q: How can I learn more about A21’s anti-trafficking programs?
A: We have designed our Reach, Rescue, and Restore programs to break the cycle of human trafficking. Click here to learn more.

 

 

03 Fund a Global Solution


Q: If I make a donation to A21, what is the impact of my gift?
A: A donation to A21 reaches the vulnerable, rescues victims, and restores survivors. Here are some of the A21 programs that your donation makes possible:

  • Education and awareness to stop human trafficking before it starts
  • National Human Trafficking Hotlines to identify and set free victims
  • Child Advocacy Centers to provide holistic care for exploited children
  • Legal assistance for survivors to hold traffickers accountable
  • Freedom Centers to help restore survivors to independence

Learn more about the impact of our programs through the A21 Freedom Report.

 

Q: How can I make a donation online?
A: Click here to make a one-time donation or sign up to become a monthly sponsor.

 

Q: What is your mailing address to send a check?
A:

United States
2781 W. MacArthur Blvd Ste B #605, Santa Ana, CA 92704, United States

United Kingdom
P.O. Box 71405, London SW6 9GA, United Kingdom

Australia
P.O. Box 7820 Norwest, NSW 2153 Australia

 

Q: How do I make a stock gift?
A: A21 has a tool to make stock donations in partnership with FreeWill.com. Learn more here.

 

Q: Is my donation tax deductible?
A: To review tax information for donations in the United States, United Kingdom, and Australia, click here.

 

Q: Can I receive a donor receipt?
A: If you have not received a donor receipt, you can request this at info@a21.org.

 

Q: I am a federal employee, are you a member of the CFC?
A: Yes, A21 participates in the Combined Federal Campaign. The A21 CFC number is #11254.

 

Q: How do I make changes to my monthly sponsorship?
A: To update the amount, change the date, or cancel your monthly sponsorship, you can email the A21 support team at info@a21.org or call us

US - 949 202 4681

UK - 44 20 7736 6994

Australia - 61 02 9680 2121

 

Q: How do I get a copy of your financial statements?
A: You can request A21 financial information at info@a21.org.

 

 

04 EDUCATE YOURSELF

 

Q: What resources are available for me to learn more about human trafficking?
A:

Click here to learn about human trafficking and how you can be part of the solution through our Human Trafficking Awareness Program.

Click here to explore A21’s global awareness campaign, Can You See Me?, to equip yourself to identify warning signs and learn how to make a report if you suspect trafficking might be taking place.

Click here to learn about human trafficking any time, anywhere with our online course – Human Trafficking: A Global Crisis.

 

 

05 MOBILIZE YOUR COMMUNITY 

 

Q: What resources are available for me to learn more about human trafficking?
A:

Click here to volunteer in one of A21's offices around the world.

Click here for resources to plan an awareness event to inspire your friends and mobilize them to take action.

Click here to inform your community about the realities of human trafficking through A21's educational programs and awareness resources.

 

 

06 VOLUNTEER PROGRAM 

 

Q: Can you tell me about your volunteer program at A21?
A: We have volunteer opportunities in our offices around the world in the areas of support relations, advocacy, business development, marketing, administration, events, and technology. Click here to review current opportunities

 

 

07 CAREERS 

 

Q: Where do I find your open job opportunities?
A: Click here to review current A21 job opportunities.

 

 

08 GLOBAL EVENTS 

 

Q: Where can I access the broadcast from A21’s Global Freedom Summit?
A: To access the 60 minute broadcast from the Global Freedom Summit in 2020, click here and then select your language to access the video.

 

Q: Are you planning to host the A21 Walk for Freedom in 2021?
A: Yes, we are planning to host Walk For Freedom on October 17, 2021. More details coming soon.

 

 

09 MY A21 ACCOUNT 

 

Q: Where can I make changes or find more information about my account?
A: Please visit our home page at A21.org to login to your account. Once logged in, you can update and view the following:

  • Personal Details
  • Your Password
  • Payment Methods
  • Giving Statements
  • Digital Downloads
  • Orders
  • Communication Preferences

 

Q: How can I be removed from you mailing list?
A: Please contact us at info@a21.org or call our office at 949-202-4681. If you leave a voicemail please provide your full name, email, and phone number, and we will get back to you shortly.

 

 

10 SHOP 

 

Q: Are all your products ethically sourced?
A: All products A21 develops and stocks are ethically sourced. We place a high value on fair wages and working conditions for all our products.

 

Q: Why do you need my personal information when purchasing something from your shop?
A: Certain information is needed for us to provide the best customer care possible for you. We ask for your email and phone number in case we need to get ahold of you for any reason regarding your order.

 

Q: When will I receive my items?
A: The arrival of your items depends on your shipping preferences during checkout. When purchasing an item from our shop, you will be given different shipping options for when you would like to receive your item. If you do not receive your items within the projected time frame, please email resource@a21.org with your order number.

 

Q: Does A21 cover international shipping and customs fees?
A: While A21 strives to offer you the best possible shipping and carrier discounts, we do not assist directly with additional international shipping or customs charges.

 

Q: I have a question about my order.
A: A21 customer service will be happy to assist with any questions you may have via resource@a21.org. You can expect to receive a response of 24 hours or less Monday through Friday and 48 hours or less Saturday and Sunday.

 

Q: Can I receive a tracking number for my recent purchase?
A: A tracking number is sent automatically to the email provided with your purchase at the time of shipment, but please email resource@a21.org should you have any trouble.

 

Q: Why are there so many options for delivery when purchasing a product?
A: The various shipping options are connected directly to our warehouse. The different prices come directly from various carriers offering a range of services and pricing for your selection.

 

Q: Can I return something?
A: A21 does not offer exchanges, but if you have received a damaged item or the wrong size clothing item, we will gladly accommodate a return. Please email a description and photo if applicable to resource@a21.org within 7 days of receiving the order.

Important note: If you do not receive confirmation that your payment has been successful, do not try again. Instead please Contact Us or call 1.949.202.4681 (US), 61.2.8985.6819 (AU) or 44.20.7736.6994 (UK). A21 is not responsible for the return shipping fees of unwanted goods or the shipping fees associated with exchanging an item. If your order is damaged, please contact us at resource@a21.org and we will be happy to assist with filing a claim with the carrier. We're unable to accept merchandise that is returned after 2 weeks, worn, or damaged. All bulk orders are final and cannot be returned to A21.

 

 

Confirmation Content


Q — Who can I call if I am being trafficked or suspect someone is?

A — For a directory of numbers to call, please visit our website here.

 



Q — Where is A21 working in the world to fight human trafficking?

A — We currently work in 18 locations across 13 countries. To see a map of where we work and to learn about the specific programs in each country, click here.

.

Q — How can I learn more about A21’s anti-trafficking programs?

A — We have designed our Reach, Rescue, and Restore programs to break the cycle of human trafficking. Learn More.

 



Q — If I make a donation to A21, what is the impact of my gift?

A — A donation to A21 reaches the vulnerable, rescues victims, and restores survivors. Here are some of the A21 programs that your donation makes possible:

  • Education and awareness to stop human trafficking before it starts
  • National Human Trafficking Hotlines to identify and set free victims
  • Child Advocacy Centers to provide holistic care for exploited children
  • Legal assistance for survivors to hold traffickers accountable
  • Freedom Centers to help restore survivors to independence

Click here to learn more about the impact of our programs through the A21 Freedom Report.

.

Q — How can I make a donation online?

A — Click here to make a one-time donation or sign up to become a monthly sponsor.

.

Q — What is your mailing address to send a check?

A —

United States

2781 W. MacArthur Blvd Ste B #605, Santa Ana, CA 92704, United States


United Kingdom

P.O. Box 71405, London SW6 9GA, United Kingdom


Australia

P.O. Box 7820 Norwest, NSW 2153 Australia

.

Q — How do I make a stock gift?

A — A21 has a tool to make stock donations in partnership with FreeWill.com. Click here to learn more.

.

Q — Is my donation tax deductible?

A — To review tax information for donations in the United States, United Kingdom, and Australia, click here.

.

Q — Can I receive a donor receipt?

A — If you have not received a donor receipt, you can request this at info@a21.org.

.

Q — I am a federal employee, are you a member of the CFC?

A — Yes, A21 participates in the Combined Federal Campaign. The A21 CFC number is #11254.

.

Q — How do I make changes to my monthly sponsorship?

A — To update the amount, change the date, or cancel your monthly sponsorship, you can email the A21 support team at info@a21.org or call us:

  • USA: 949 202 4681
  • UK: 44 20 7736 6994
  • Australia: 61 02 9680 2121

.

Q — How do I get a copy of your financial statements?

A — You can request A21 financial information at info@a21.org

 



Q — What resources are available for me to learn more about human trafficking?

A —

 



Q — What resources are available so I can rally people to fight human trafficking?

A —

Volunteer in one of A21's offices around the world. Learn More.

Plan an awareness event to inspire your friends and mobilize them to take action. Download Resources.

Inform your community about the realities of human trafficking through A21's educational programs and awareness resources.

 



Q — Can you tell me about your volunteer program at A21?

A — We have volunteer opportunities in our offices around the world in the areas of support relations, advocacy, business development, marketing, administration, events, and technology. View our current opportunities.

 



Q — Where do I find your open job opportunities?

A — Click here to review current A21 job opportunities.

 



Q — Where can I access the broadcast from A21’s Global Freedom Summit?

A — To access the 60 minute broadcast from the Global Freedom Summit in 2020, click here and then select your language to access the video.

 

Q — Are you planning to host the A21 Walk for Freedom in 2021?

A — Yes, we are planning to host Walk For Freedom on October 17, 2021. More details coming soon.

 



Q — Where can I make changes or find more information about my account?

A — Please visit our home page at A21.org to login to your account. Once logged in, you can update and view the following:

  • Personal Details
  • Your Password
  • Payment Methods
  • Giving Statements
  • Digital Downloads
  • Orders
  • Communication Preferences


Q — How can I be removed from your mailing list?

A — Please contact us at info@a21.org or call our office at 949-202-4681. If you leave a voicemail please provide your full name, email, and phone number, and we will get back to you shortly.

 



Q — Are all your products ethically sourced?

A — All products A21 develops and stocks are ethically sourced. We place a high value on fair wages and working conditions for all our products.

 

Q — Why do you need my personal information when purchasing something from your shop?

A — Certain information is needed for us to provide the best customer care possible for you. We ask for your email and phone number in case we need to get ahold of you for any reason regarding your order.

.

Q — When will I receive my items?

A — The arrival of your items depends on your shipping preferences during checkout. When purchasing an item from our shop, you will be given different shipping options for when you would like to receive your item.

If you do not receive your items within the projected time frame, please email resource@a21.org with your order number.

.

Q — Does A21 cover international shipping and customs fees?

A — While A21 strives to offer you the best possible shipping and carrier discounts, we do not assist directly with additional international shipping or customs charges.

.

Q — I have a question about my order

A — A21 customer service will be happy to assist with any questions you may have via resource@a21.org. You can expect to receive a response of 24 hours or less Monday through Friday and 48 hours or less Saturday and Sunday.

.

Q — Can I receive a tracking number for my recent purchase?

A — A tracking number is sent automatically to the email provided with your purchase at the time of shipment, but please email resource@a21.org should you have any trouble.

.

Q — Why are there so many options for delivery when purchasing a product?

A — The various shipping options are connected directly to our warehouse. The different prices come directly from various carriers offering a range of services and pricing for your selection.

.

Q — Can I return something?

A — A21 does not offer exchanges, but if you have received a damaged item or the wrong size clothing item, we will gladly accommodate a return. Please email a description and photo if applicable to resource@a21.org within 7 days of receiving the order.

Important note: If you do not receive confirmation that your payment has been successful, do not try again. Instead please Contact Us or call 1.949.202.4681 (US), 61.2.8985.6819 (AU) or 44.20.7736.6994 (UK). A21 is not responsible for the return shipping fees of unwanted goods or the shipping fees associated with exchanging an item. If your order is damaged, please contact us at resource@a21.org and we will be happy to assist with filing a claim with the carrier. We're unable to accept merchandise that is returned after 2 weeks, worn, or damaged. All bulk orders are final and cannot be returned to A21.

 


Confirmation Content